Frequently Asked Questions

My Account – FAQ

1. How do I change my name and date of birth?
Your name and date of birth must be the same as it appears on your government-issued photo ID.

If you have mistyped your name or date of birth while registering, please contact us.

2. How do I update my address and contact number?
Your address associated with the PayRu account must be an up-to-date and complete residential address. Likewise, the contact number should also be current and up-to-date.

If you have changed your address or contact number, please contact us.

3. Can I change the email address associated with my account?
No, you can’t change your email address associated with your PayRu account.
4. How can I reset my PIN?

If you forgot your PIN:

  1. Open the app and on the login page, tap “Forgot PIN?”.
  2. Provide the email address registered to your PayRu Remit account to receive the PIN reset email.
  3. Open the PIN reset email and click ‘Create a New PIN’.
  4. Enter your new PIN and confirm.

 If you want to change your PIN for any reason:

  1. Log in to your account.
  2. Go to your My Account drop-down menu and select “Settings”.
  3. Select ‘Change your PIN’ in “Security”.
  4. Enter your current PIN and then create a new PIN.
5. Can I close my PayRu Remit account?
You can permanently or temporarily close your PayRu account. 

If you want to de-activate your account, please contact us.

6. How do I delete my receiver or transaction history?
PayRu Remit is required by law to keep records of our customer’s transactions. So, we cannot delete your transaction history or the receiver to whom you have sent money.
7. Can I create multiple PayRu Remit accounts?
Each customer is only allowed one PayRu Remit account. We don’t allow multiple or joint accounts.