Terms and Conditions
This agreement is between you and SIA SHREE GLOBAL PTY LTD trading as payRu Remit. These Terms and Conditions govern the terms under which you may access and use this website and the services associated with it (together, the “Service”). By accessing, registering with and using the Service, you agree to be bound by the terms of the Terms and Conditions. If you do not wish to be bound by Terms and Conditions do not access, register with or use the Service. As used throughout these Terms and Conditions, the terms “payRu Remit”, “we”, “us”, and “our” refer to SIA SHREE GLOBAL PTY LTD., together with its employees, directors, successors, affiliates, and assigns. The terms “you” and “your” refer to users of the Service, whether in their capacity as Senders, beneficiary owners of senders, Recipients (receiver of money transfer), or visitors to this website.
In these Terms and Conditions
The words “you” and “your” refer to the person who accepts and agrees to the terms and conditions of this Agreement.
The words “payRu Remit”, “we” and “us” refer to SIA SHREE GLOBAL PTY LTD.
“Services” means all payment services and related products available through this website.
“App” means payRu Remit’s mobile application for the sending of Payment Requests and/or Transaction Requests.
“Sender” means someone who uses the Service to send money.
“Recipient” means someone who receives money through the Service.
“Transaction” means a specific instruction to send money through the Service.
“Transaction Amount” means the amount of money that the Sender wishes to send to the Recipient, excluding any applicable fees and before any foreign exchange conversion.
“Payment Instrument” means a valid instrument of payment such as a bank account.
“Payout Amount” means the amount paid out to the Recipient, after any foreign exchange conversion and excluding Local Taxes.
“Transaction Fee” means the fee plus any additional charges applicable to each Transaction.
“Service Provider” means a local bank, financial institutions or remittance payout agents in Nepal with whom payRu Remit works in providing the Service.
“PayRu Remit Remittance Facility” refers to the PayRu Remit online platform (website) where remittance services are carried out.
“Verify” means that you have to complete our verification process to help establish your identity with PayRu Remit.
“Transaction History” means the record of your Transactions on our website which you may access using your email and password registration details.
“Website” means any URL, such as www.payRu.com.au, that we use to provide the Services to you. “Password” means the secret password defined by you, at the time of registration. “The Effective Date” means the date on which our Terms and Conditions become effective”.
The PayRu Remit service is provided by SIA SHREE GLOBAL PTY LTD. (“PayRu Remit”, “we”, “us” or “our”) through our online platform. Reference to our Money Remittance process in these terms and conditions include the use of our website money transfer.
This Agreement and PayRu Remit service allows you to send money online (a “Transfer”) to the person named on the form (the “Recipient”) and allows them to receive the money into their local bank account, eSewa mobile wallet account or collect it from our remittance payout agents.
To use the PayRu Remit remittance facility for the first time, you must set up your “Profile” by entering your personal information, a “User ID” (which is your email address is used for identification purposes and to log in to your Profile), a password, a valid Identification and a contact number. For any consecutive Transfers, you can use your existing Profile using your User ID and password to log in. All information provided by you shall be stored in your Profile, and shall be maintained by us or our “Service Providers” (any company or companies engaged by us or our contractors to provide our Remittance Services) based upon the information supplied by you.
You cannot send a Transfer on behalf of a third party.
Once we have accepted your Transfer and the money has been collected from your bank account, the Recipient can collect the money in Nepali currency in agreed exchange rates in their bank account, eSewa wallet account number or collect it from remittance payout agents that you have chosen in the online form. We will not contact the Recipient to advise them when the money has been deposited. However, you will receive an email alert to confirm that the transaction has been completed.
You can call us or visit our website to find out the availability of our services and addresses and opening times of locations offering the services.
We may communicate with you electronically (for example, by email) unless we are required by law or regulatory requirements to communicate in another way. If you do not wish to receive communications electronically, you may not use PayRu Remit Remittance Services.
You agree to promptly update your records if your email address or other contact information in your Profile changes. Follow the instructions on our website to update your Profile.
- The Nature of the Services
SIA SHREE GLOBAL PTY LTD trading as payRu Remit (ACN 641 173 042) is a company registered in Australia with an office located in Victoria. PayRu Remit can be contacted by mail on 22 Brunning Rise, Wollert, 3750, Victoria and also by email at contact@payRu.com.au. PayRu Remit is registered with AUSTRAC for the provision of independent remittance dealer. PayRu Remit is only a Remittance Service Provider. Our main business is the money transfer services. For security reasons, we recommend that you only send money through the Service to people you know personally. If you choose to pay third parties for goods and services using the Service, you acknowledge that PayRu Remit has no control over, and is not responsible for, the quality, safety, legality, or delivery of such goods or services and any such use of the Service is entirely at your own risk.
- Accessing the Services and Registration Information
To be eligible for our Services, you must be at least 18 years old. You must be able to form legally binding contracts under applicable law. Other restrictions may apply. PayRu Remit will always contract as a principal with you and deal with you on an execution only basis. Our Terms and Conditions apply to each Transaction. If you submit a Transaction, you are requesting that we process the Transaction on your behalf, an offer which we may accept or reject at our sole discretion from our place of business. However, if we decide not to process the Transaction, we will notify you promptly of that decision and repay the money paid to us.
You will be required to provide certain information that identifies each person who seeks to register to use PayRu Remit Remittance Facility or who requests a Remittance Payment, such as your name, address, date of birth, occupation and other information that will allow us to identify you. You agree to provide complete and accurate information in connection with the registration process and you further agree to update this information when it is reasonable or necessary to keep it complete and accurate.
Use of the PayRu Remit Remittance Facility is granted subject to our ability to verify your identity. If you do not provide accurate and complete information during registration or when requesting a Remittance Payment, we have the right to prohibit you from using our Remittance Facility or decline to process the request. Also, if you do not provide accurate and complete information during registration or when requesting a Remittance Payment, you may cause errors in your requested remittance payment.
You authorize PayRu Remit to request a credit report on you and/or to obtain information from other third parties and financial institutions regarding you or the Payment Account. The home address that you provide when registering must be the same as the billing address for your debit card or prepaid card. PayRu Remit may seek to verify your registration information and any other information in connection with a request for a Remittance Payment but is under no obligation to do so. You acknowledge that PayRu Remit is relying upon the information you provide.
Each time you access our Remittance Facility, you shall be deemed to have confirmed the accuracy and completeness of all registration information.
You authorize PayRu Remit to charge you the costs associated with verifying your identity in instances a transaction was not complete due to incomplete and inaccurate information.
- The Website
You will be able to access material on some areas of the Website without going through the registration process. Certain areas of the Website are only open to you if you register. Upon registration, you will be able to obtain a username and password to enable you to access the private area of the Website and use the Services. You agree to provide true and complete information as prompted by the registration form on the Website, and to update this information to keep it true and complete at all times. You will notify PayRu Remit as soon as you become aware of any error in any details you have provided. You will be solely responsible for maintaining the secrecy and confidentiality of all your usernames and passwords enabling you to access PayRu Remit Website. PayRu Remit will be entitled to assume that anybody who uses the username and password has your full authority to do so and accepts no responsibility for misuse or unauthorized access, other than in circumstances where the use has been by employees of PayRu Remit or where you have notified PayRu Remit of termination under with these Terms and Conditions.
When you are sending money under these Terms and Conditions, it is your responsibility to make sure all the Transaction details are accurate before submission. Once a Transaction has been submitted for processing it is impossible to change any of its details or call back a transaction that has been sent to the beneficiary. If you would prefer to submit a new transaction, you will need to provide payment instructions online by using our Website.
PayRu Remit will provide you with the exchange rate, Transaction Amount and Payout Amount. We will also generate a unique Transaction identification number and funding instructions. For each Transaction that you submit, you agree to pay us a transaction fee (the “Transaction Fee”) in addition to the Transaction Amount. Additional charges may apply. You agree to make a total payment (the “Transaction Fee” plus the Transaction Amount) for your transaction.
Payment becomes due at the time that you submit your Transaction. For us to process your transaction, you must transfer the transfer amount from your bank account to our bank account and upload the screenshot of the transfer.
You represent and warrant that you are the lawful owner of your Payment Instrument(s). Once we receive funds in our account, these funds after conversion to a Recipient’s currency will be credited to the Recipient’s account. You represent and warrant that you are the lawful owner of the bank account attached to any payment method notified by you.
PayRu Remit and its Service Providers usually make a small profit from exchange rate margins which can vary daily and by the minute. The foreign exchange conversion rate shown on the Website is the rate applicable for the currency conversion transactions done on that particular day and time. It doesn’t guarantee or represents the foreign exchange conversion rate that will be applied on a future date and time to the remittance initiated by you. PayRu Remit will have no responsibility for any fees or charges you may incur by the use of a particular Payment Instrument to fund a Transaction. These may include but are not limited to unauthorized overdraft fees imposed by banks if there are insufficient funds in your bank account.
PayRu Remit is not responsible for any charges applied by the Recipient’s bank resulting from the receipt of funds into the Recipient’s bank account. You shall contact directly Recipient’s bank for details of any such charges. You will not be entitled to any interest for the period during which the funds to be remitted are with the Bank, or pending remittance or are in the course of remittance, or for any other period. PayRu Remit may, at any time and in our sole discretion, limit the amount to be transferred, either on a per transaction basis or on an aggregated basis.
- Payment of Funds to Receiver
PayRu Remit and/or PayRu Remit designated service providers will arrange for the delivery of the Remittance Payment to the Receiver in Nepal. Payment will be made by the means of a credit to a bank account, eSewa mobile wallet account number provided by the user or sender, or by other payment instruments such as cash pick up. If a Receiver cannot be located and/or identified, the Remittance Payment funds may be credited back to you to the same Payment Instrument used to fund the Transaction and in the same currency.
PayRu Remit reserves the right to establish identification and verification requirements for a Receiver to receive the funds from a Remittance Payment. PayRu Remit may rely, without further investigation, upon identification information or documentation provided by you or a Receiver, including any code or identifier number of the Remittance Payment, when making a payment of funds to the Receiver. You agree and acknowledge that PayRu Remit has the right to decline to deliver the payment to the Receiver if PayRu Remit cannot verify the identity of the Receiver. Although PayRu Remit has the right to establish identification and verification requirements and the Receiver’s failure to comply with them is a basis to decline the delivery of the Remittance Payment, PayRu Remit has no obligation to establish any such requirements.
- Cancellation and Refund
PayRu Remit may, in its absolute discretion, attempt to cancel your Instruction if you have informed us that you wish to revoke it. In some cases, PayRu Remit may have initiated an irreversible request for funds to be paid out to your recipient and therefore cannot guarantee cancellation will be successful. For successful revocations, PayRu Remit will normally refund your money, less any reasonable revocation charges and any Service Fees already charged, within four (5) Business Days.
7.1 If you:
7.1.1 have any problems using the Service; or
7.1.2 are aware of any unauthorised or incorrectly executed Transaction,
You can contact us using the contact information at the bottom of these Terms and Conditions without delay. We will consider your written request for a refund (submitted by email, or by mail using the contact information at the bottom of these Terms and Conditions) if you provide the Sender’s full name, address, and phone number, together with the Transaction identification number, Transaction Amount, and the reason for your refund request.
If we have executed the Transaction as per the instructions you have provided to us, and that information proves to have been incorrect, we are not liable for the incorrect execution of the Transaction. We will however make reasonable efforts to recover the funds. We may charge you a reasonable fee, reflective of our efforts, to do so.
Where PayRu Remit has executed the Transaction otherwise, PayRu Remit will refund the full amount debited. Unless there are exceptional circumstances, no adjustment will be made for any currency fluctuations which may have occurred between the time you pay us the Transaction Amount and the time of credit.
Any refunds will be credited back to the same Payment Instrument used to fund the Transaction and in the same currency.
- Collection of Information
Australian law requires all financial institutions to assist in the fight against money laundering activities and the funding of terrorism by obtaining, verifying, and recording identifying information about all customers, recipients and beneficiary owners of customers. Under our obligations under The AML/CTF Act, AML/CTF Rules and AML/CTF Regulations we may therefore require you to supply us with sufficient personal information to enable us verify your residential address and other personal details to confirm your identity. For that, we may ask for photographic evidence of your identity such as a copy of your passport, driver’s license and other personal identifying document and/or information. We may also legally consult other sources to obtain information about you, your beneficiary owner and/or the recipient. PayRu Remit reserves the right to access various government and private databases, and credit reference agencies, which may keep a record of that information, to verify your information for electronic identification. We may request additional information if required.
- Limitations of Liability
In no event shall PayRu Remit, Service Providers, or their respective subsidiaries, officers, agents, partners, or employees be liable for any direct, indirect, incidental, special, consequential or exemplary damages beyond the sum of AUD100.00 (in addition to refunding the transaction amount and transaction fees). PayRu Remit shall not be liable for any direct, indirect or consequential loss or damage sustained by the customer arising due to any delay in communicating or performance of any instructions or transactions due to any reason arising on account of circumstances not attributable to PayRu Remit or beyond the control of PayRu Remit such as, reasons of failure of operational systems, any kind of technical or system failures, natural calamity, floods, fire and other natural disasters, legal restraints, faults in the telecommunication network or network failure, software or hardware error, labor problem, strike or any other reason beyond the control of PayRu Remit.
- Intellectual Property and Copyright
You acknowledge and accept that all of the copyright, database rights and any other intellectual property rights which subsist in the design, layout, processes, functions, data and content of the Website are the property of PayRu Remit, its information providers or licensors. The Website is owned and operated by PayRu Remit. No part of the Site, its content or any of its underlying software and databases may be copied or reproduced, shared with third parties, reverse engineered, reverse assembled, or used to create any derivative work (whether in physical or electronic form) without the prior written consent of PayRu Remit. You are authorized solely to view and retain a copy of the pages of this website for your own personal, non-commercial use. You further agree not to use any robot, spider, scraper or other automated devices to access the Service; or remove or alter any author, trademark or other proprietary notice or legend displayed on this website.
PayRu Remit aims to provide the highest level of customer service possible. If you experience a problem, PayRu Remit will always seek to resolve this as quickly and efficiently as possible. In the unlikely event, that you are dissatisfied with our Service, in the first instance, in accordance with our complaint procedures, PayRu Remit requires you to inform us of the complaint as soon as practicable in writing by email to contact@payRu.com.au. Where the initial complaint is verbal it must be followed up immediately with a written complaint. We will acknowledge receipt of your complaint within 5 business days. We will investigate your complaint and come back to you with the initial results of our investigation no later than 5 weeks of receipt of your complaint.
- Changes to Terms and Conditions
These Terms and Conditions may change from time to time, for example in order to comply with changes in the law or regulatory requirements or due to changes in market conditions. PayRu Remit will notify you of any changes to our Terms and Conditions in writing by email and/or by placing a notice on our Website. PayRu Remit will also inform you of the date from which any change is to take effect (the “Effective Date”). Changes made to our Terms and Conditions will normally only apply to Services provided after the Effective Date but will also apply to Services provided before the Effective Date where PayRu Remit states so or is required to make them do so by law or regulatory requirements.
14.No Financial Advice
The Service provided and information contained in this Website does not constitute investment or financial advice, and nothing relating to the provision of the information herein shall be construed as creating a fiduciary, financial or other advisory relationship between PayRu Remit and you or any other third party. Any comments or statements made are not a recommendation that a particular course of action is suitable for you and should not be regarded as investment advice. Before making any investment decision based on any reports or information provided, you must read any relevant disclosure document and make your own investigations regarding the accuracy, reliability and completeness of this information. You should also seek expert professional advice about the offer in light of your particular financial circumstances and particular investment needs.
Use of the PayRu Remit Remittance Facility does not establish a checking account or any other form of a bank account for you or the Beneficiary with us or any of our distribution agents. PayRu Remit Remittance Facility does not constitute or create a fiduciary or escrow capacity between you and PayRu Remit. Funds held while processing a Remittance Payment request are not insured by any of the Australian Government Financial service guarantee schemes or any other government authority.
The information, material, pieces of advice, suggestions, illustrations, notifications, and circulars displayed here are collectively called “the contents” on this web-site. PayRu Remit assumes no responsibility for any mistakes, omissions, inaccuracies, typographical errors, etc. in the contents, nor does it make any warranty or representation regarding any content provided through this website. PayRu Remit disclaims all liabilities in respect of the contents. Any action taken based on the said contents will be at your own risk and responsibility. PayRu Remit reserves its right to alter any part of the said contents, at its sole discretion, any time, as and when required. The contents of this website shall not be displayed or printed in any form, either in part or in whole, without the prior written approval of PayRu Remit.
These Terms and Conditions will be governed and construed in accordance with Australian Law and any arising dispute under these Terms and Conditions will be determined by the courts in Australia. Our Terms and Conditions are written in the English language which shall also be the language of the Contract. All communications between us and you shall be made in the English language. Where any translation of our Terms and Conditions is undertaken into Nepali language the English version of our Terms and Conditions shall prevail over any translation.
- Agreement to Terms and Conditions
By signing up for the PayRu Remit Remittance Facility, you acknowledge that you have read, understood, accept and agree to the terms and conditions of this Agreement. You also confirm that you can print or download a copy of this Agreement.
Any external links to third-party websites on the website are provided as a convenience to you. These sites are not controlled by us in any way and we are not responsible for the accuracy, completeness, legality or any other aspect of these other sites including any content provided on them. You access such websites at your own risk.
- Contact Information
SIA SHREE GLOBAL PTY LTD trading as payRu Remit and registered in Australia. (ACN 641 173 042)
22 Burning Rise,
Wollert, VIC, 3750.
Tel: +61 (03) 84137372